Shipping policy

Thank you for shopping with SHUK MUN PHYLLIS SYLVIA LEUNG. We offer a curated selection of premium tableware for daily household use and gifting scenarios. We strive to provide precise order fulfillment and secure shipping services, ensuring every fragile tableware product is well-protected, delivered correctly, and arrives in pristine condition within a standard logistics timeframe.

1. Order Processing Time

All confirmed tableware orders will undergo meticulous quality checks, professional anti-breakage packaging and formal processing within 1-3 business days after order confirmation, excluding weekends and public holidays. Processing timelines may be extended during high-traffic sales periods and promotional activities. We will send proactive notifications to customers if any notable shipping delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for all tableware orders are dynamically calculated and fully displayed on the checkout page before payment is finalized, ensuring complete transparency of all logistics-related expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery durations serve as approximate references only. Actual parcel arrival schedules may vary due to courier service hold-ups, customs inspection procedures, extreme weather events, international logistical limitations and local holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your tableware order is dispatched from our warehouse, you will receive an official shipment confirmation email that includes exclusive parcel tracking details.
Tracking status and real-time logistics updates will generally go live and be available for customer self-inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Address Disclaimer and Parcel Exception Handling

Customers are required to double-check and confirm the accuracy of their delivery address during checkout to avoid misdelivery, returns or parcel loss. SHUK MUN PHYLLIS SYLVIA LEUNG holds no responsibility for delivery issues arising from incorrect or incomplete customer-provided address information. Any packages returned due to address errors will incur additional reshipping fees payable by the purchaser.
If your tableware parcel is lost during cross-border transit, please reach out to our support team within 7 days of your expected delivery date to initiate a logistics investigation. If your order arrives with broken, chipped or damaged tableware items due to transit issues, please submit a support request within 48 hours of delivery with clear photos of damaged goods and packaging. Our team will assess the case and deliver a timely resolution.

5. Tableware Care and Product Liability Notice

Each tableware product is packaged with professional care guidelines for daily cleaning, maintenance and storage. Proper usage and upkeep in accordance with official instructions are highly recommended. SHUK MUN PHYLLIS SYLVIA LEUNG shall not be held liable for product breakage, scratching, fading or corrosion caused by improper cleaning methods, high-temperature usage, unauthorized modification or incorrect manual operation.

6. International Shipping and Customs Notice

International shipments of tableware items may be subject to import duties, customs taxes and additional clearance fees based on the regulatory rules of destination countries. All such extra charges are the sole responsibility of customers and are not incorporated into product prices or standard shipping costs.

7. Contact Information

For any questions or concerns regarding this Shipping Policy and your order logistics status, please contact our professional customer support team via the official details below:
Trade Name: SHUK MUN PHYLLIS SYLVIA LEUNG
Phone number: +852 2528 3192
Email: support@noventronix.shop
Physical address: 23 Harbour Road, Wan Chai, Hong Kong Island Hong Kong SAR